Contact information
Contact Information Policy
Effective Date: January 8, 2025
At Braids by Swaykenn, we value your communication and are committed to providing excellent customer service. This Contact Information Policy outlines how we handle your contact details, including how we collect, use, and protect your information when you reach out to us. By contacting us through any of our provided communication channels, you consent to the practices outlined in this policy.
Contact Methods
We are available to assist you through several communication channels:
- Email: You can contact us directly via email at Bbshaircare1@gmail.com for inquiries, customer service support, product questions, or any other concerns.
- Website Contact Form: If you prefer, you may also use the contact form on our website to send inquiries or feedback.
Use of Contact Information
When you contact us, we may collect and use the information you provide to:
- Provide customer support related to your order or account.
- Send you updates regarding your order status, product availability, or any relevant changes to our policies.
- Address any issues, concerns, or feedback you provide to improve our services.
Privacy of Your Contact Information
We respect your privacy and are committed to protecting your contact information. Your email address, phone number, or any other contact details you provide will be used solely for the purpose of addressing your inquiries or requests. We will not sell, rent, or share your contact information with third parties for marketing purposes without your explicit consent.
In certain situations, we may share your contact information with third-party service providers who assist us in processing orders, shipping products, or providing customer service. These providers are contractually obligated to use your information only for the purposes of completing the service they are providing on our behalf.
Response Time
We aim to respond to all customer inquiries as quickly as possible. While response times may vary depending on the volume of inquiries, we strive to reply within 24-48 hours during business days.
Contact Us
If you have any questions, concerns, or requests regarding how we handle your contact information, please do not hesitate to get in touch with us:
Braids by Swaykenn
Email: Bbshaircare1@gmail.com